• Privacy Policy

    Last updated: May 09, 2022

    we respect your privacy and understand that you have a right to know why we collect your personal information and what we do with it. This Privacy Policy applies to information we collect through our Sites (as defined below).

    This policy describes the type of information we collect from you and/or that you may provide us when you visit and/or use this website (resophie.com) and/or any of our mobile applications, websites, or browser extensions (individually or collectively, “Sites”). “You/your/user(s)” means you as a user of our Sites.

    By accessing the Sites, you acknowledge this Privacy Policy and agree to be bound by the terms hereof, and any other terms or policies we post on the Sites. This Privacy Policy is incorporated by reference into the Terms of Use. If there is anything you do not understand, please email any inquiry to [email protected]. If at any time you do not agree to this Privacy Policy, please do not use the Sites or provide us with any personal information.

    We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Sites or emailing you notice of the changes. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You can tell if this Privacy Policy has changed by checking the last modified date that appears at the top of this Privacy Policy. Your continued use of the Sites following the posting of any amendment, modification or change shall constitute your acceptance thereof.

    YOUR SECURITY

    We strive to keep your Personal Information private and safe. We take commercially reasonable physical, electronic and administrative steps to maintain the security of Personal Information collected, including limiting the number of people who have physical access to database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

    Please be advised that, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be 100% secure. While we will use reasonable means to ensure the security of information you transmit through the Sites, any transmission of Personal Information is at your own risk. We cannot guarantee that such information will not be intercepted by third parties, and we will not be liable for any breach of the security of your Personal Information resulting from causes or events that are beyond our control, including, without limitation, your own act or omission, corruption of storage media, defects in third-party data security products or services, power failures, natural phenomena, riots, acts of vandalism, hacking, sabotage, or terrorism, and we are not responsible for unauthorized circumvention of any privacy settings or security measures contained on the Sites.

    INFORMATION WE COLLECT

    Personal Information

    We collect various information that identifies you as a person (“Personal Information”) when you provide the information to us, such as:

    • contact details including your email address, and name
    • login and account information, including a unique user ID and password
    • Your name and profile picture and email address, when you connect using Facebook,

    We collect Personal Information directly from you when you provide it to us. This typically occurs when you:

    • Register for an account, or join our Sites through an external authentication service or identity provider, such as Facebook or Google
    • Pair your PayPal account
    • Sign up for email alerts about new coupons
    • Sign up for our email list or send us an email or other communication
    • Participate in our promotions, surveys, and/or contests

    Automated Information

    Similar to many websites on the Internet, and in order to be able to best serve you and improve your user experience, we also collect information through automated means when you visit our Sites (“Automated Information”) such as:

    • the IP address of the device you use to connect to the internet (which may include information about your geographic location)
    • the unique identifiers of your device
    • details regarding transactions through our Sites
    • your browser characteristics (such as browser name and browser version)
    • your operating system and device characteristics (such as Windows and the version)
    • your language preferences
    • the URLs through which you were referred to our Sites
    • information on actions taken by you on our Sites
    • dates and times of your visits to our Site
    • the pages you accessed on our Site
    • the stores from which you have purchased products using our services
    • your transaction history/shopping trip history

    We collect Automated Information automatically as you navigate through our Sites as explained further below.

    We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (a) IP-address; (b) unique cookie identifier, cookie information and information on whether your device has software to access certain features; (c) unique device identifier and device type; (d) domain, browser type and language; (e) operating system and system settings; (f) country and time zone; (g) previously visited websites; (h) information about your interaction with our Sites such as click behavior, purchases and indicated preferences; and (i) access times and referring URLs.

    Most web browsers automatically accept cookies. If you do not wish to have cookies on your system, you can set your browser to refuse them. Please review the specific instructions from your browser in order to do this. However, please note that not accepting cookies may make certain features of our Sites unavailable or difficult to view or use.

    In some of our email messages we may use a “click-through URL” linked to content on our Sites. When you click one of these URLs, you will pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our Sites. If you prefer not to be tracked through our emails, simply avoid clicking text or graphic links in the email.

    Approved third parties may also collect information on our Sites through the usage of cookies, third party plug-ins and widgets in order to deliver targeted advertisements to you across the Internet, commonly known as Behavioral retargeting.

    Our web server may collect clickstream information such as the address (or URL) of the website that you came from before visiting the Sites, which pages you visit on the Sites, which browser you used to view the Sites, and any search terms you may have entered on our site, among other things. The Sites may also use other technologies to track which pages our visitors view.

    HOW WE USE THE INFORMATION WE COLLECT

    Most commonly we will use your Personal Information in the following circumstances:

    • Where you have asked us to do so, or consented to us doing so;
    • Where we need to do so in order to perform a contract we have entered into with you;
    • Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests; and
    • Where we need to comply with a legal or regulatory obligation.

    SHARING PERSONAL INFORMATION WITH THIRD PARTIES

    We are committed to maintaining your trust, and we want you to understand when and with whom we may share Personal Information and information collected about you. We do not share your Personal Information with any third parties except as set forth herein.

    We may disclose your Personal Information to outside individuals and/or companies that help us bring you the products and services we offer and to create, operate, and maintain our Sites. For example, we may work with third parties to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide data storage and analysis; (e) provide fraud prevention; (f) provide customer service; and (g) provide other services designed to assist us in developing and running our Sites and maximizing our business potential. We require that these outside companies agree to keep all information shared with them confidential and to use the information only to perform their obligations to us.

    If we seek investors or go through a business transition, including but not limited to, a merger, acquisition by another company, or a sale of all or a portion of our assets, your Personal Information may be shared as part of the negotiation of the transaction and will likely be among the assets transferred in the event of a sale or partial sale of our assets.

    We may disclose your Personal Information when legally required to do so, to cooperate with law enforcement investigations or other legal proceedings, to protect against misuse or unauthorized use of the Website, to limit our legal liability and protect our rights or to protect the rights, property or safety of Users of the Sites or the public.

    TARGETED ADVERTISING AND REMARKETING

    You may see advertisements for our services on other websites and mobile applications because we work with third party advertisers to engage in remarketing and retargeting activities. Through our relationships with these advertisers, we can target messaging to our users by interest-based, demographic, contextual, and other means. These third party advertisers track your online activities over time and across websites and mobile applications by collecting information through automated means, including through the use of third-party cookies, web server logs, and web beacons. They use this information to show you advertisements that may be tailored to your individual interests. The information our advertising partners may collect includes data about your visits to websites and mobile applications that participate in the relevant advertising networks, such as the pages or advertisements you view and the actions you take on the websites or apps. This data collection takes place both on our Sites and on third-party websites and mobile applications that participate in the advertising networks. This process also helps us track the effectiveness of our marketing efforts. Some third-party advertising companies may be advertising networks that are members of the Digital Advertising Alliance (“DAA” – https://digitaladvertisingalliance.org/) or Network Advertising Initiative (“NAI” – www.networkadvertising.org). We comply with the Self-Regulatory Principles for Online Behavioral Advertising set forth by the DAA. You have the ability to opt-out of targeting through both the DAA and NAI, as described below.

    LINKS TO AND FROM OTHER WEBSITES

    Our Sites may contain links or references to websites operated by third parties, or you may have come to our Sites using a link found on another website. This does not mean that we endorse these websites or the goods or services they provide. We do not make any representations or warranties about any website that may be linked to the Site. Such other websites are independent from us, and we have no control over, or responsibility for, their information, products or activities. Our privacy practices may differ from those of these other websites. If you provide Personal Information at one of these third party websites, you are subject to the privacy policy of the operator of that website, not our Privacy Policy. Please make sure you understand the other website’s privacy policy before providing such website with any Personal Information.

    YOUR CHOICES ABOUT HOW WE USE YOUR INFORMATION AND OPTING OUT

    There are ways by which you can control how your Personal Information is used.

    Tracking Cookies

    You can set your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting cookies, or you can disable them entirely. If you opt out of cookies, you will not be able to take advantage of various features of the Sites that are available to other users. For example, we may use cookies to remember if you’ve already used or voted on certain coupons. If you use more than one browser, you will need to change each browser’s settings in order to refuse cookies.

    Promotional Offers

    If you do not wish to receive our email promotional offers, you may opt-out by clicking on the “unsubscribe” link found in emails we send to you. Please allow up to ten (10) business days for changes to your email preferences to take effect. During that time, you may continue to receive email communications from us that were already in process.

    Behavioral Advertising

    If you do not want us to use information that we collect for us to deliver behavioral advertisements to you, you can opt-out of receiving such advertising.

    You may opt out of online behavioral advertising on your device by visiting the DAA’s consumer choice page, currently available at http://www.aboutads.info/choices/, or the NAI’s opt out tool currently available at http://www.networkadvertising.org/choices/.

    To learn how to limit ad tracking or to reset the advertising identifier on your iOS and Android device, click on the following links:

    iOS – https://support.apple.com/en-us/HT202074

    Android – https://support.google.com/ads/answer/2662922?hl=en

    You may also download and set your preferences on the DAA’s App Choices mobile application(s) available in Google Play or the Apple App stores. More information about opting out on mobile devices is available here – https://www.networkadvertising.org/mobile-choice/.

    We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms automatically transmitted by web browsers for which we cannot evaluate your choice.

    When using the ad industry opt out tools described above, note that: (a) if you opt-out we may still collect some data about your online activity for operational purposes (such as fraud prevention), but it will not be used by us for the purpose of targeting ads to you; (b) if you use multiple browsers or devices you may need to execute this opt out on each browser or device; and (c) other ad companies’ opt-outs may function differently than our opt-out, and we have no control over the practices of any third-parties. We do not make any representations or warranties about such opt-out services. Such services are independent from us, and we have no control over, or responsibility for their performance.

    Analytics

    Our products and services use Google Analytics and its associated tracking technologies to help display our ads you see on other sites, and to help us manage and optimize our online advertising efforts. To opt out of Google Analytics Advertising Features, visit https://support.google.com/analytics/answer/181881?hl=en or you may access the Google Analytics Opt Out Browser Add-on, currently located at https://tools.google.com/dlpage/gaoptout.

    We also use analytic technologies offered by Mixpanel. To opt out of Mixpanel analytics, visit https://allaboutdnt.com/#adjust-settings.

    DISCLOSURE FOR LEGAL PURPOSES

    You hereby authorize us to disclose any of your Personal Information pursuant to judicial and administrative proceedings and to law enforcement or government agencies if we are legally required to do so. You also authorize us to disclose Personal Information if we believe the disclosure is necessary or appropriate in the event of an investigation of improper or illegal conduct in connection with the Sites, such as fraud, misrepresentation, intellectual property infringement, or other activity that may put us at risk for liability.

    NOTICE TO CALIFORNIA RESIDENTS

    Your California Privacy Rights

    This section is only applicable to you if you are a resident of California or another State that has comparable consumer rights by law.

    If you are a California resident or another State that has comparable consumer rights by law, the laws of your State may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice for California Residents.

    California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected]. You can alternatively send physical mail requesting your information to the following address: Room 801,Floor 8,Unit 1,Building No.1,Phase I,Jinghong Garden,Jinggangshan Village,Hongshan Street,Hongshan District,Wuhan City,Hubei Province,China. Please be sure to include the email address you registered on the site with so we can assist you with your request.

    Please note the following:

    • Users can visit our Sites without providing contact information;
    • We will add a link to this Privacy Policy on our home page, or at a minimum, on the first significant page after entering the Sites;
    • Our Privacy Policy link includes the word “Privacy” and can be easily be found on the page specified above;
    • Users who have opt-in to the program and shared contact details will be notified of any privacy policy changes on our Privacy Policy page;
    • Users are able to change their Personal Information by logging into their account or emailing [email protected];
    • We may at times provide consumers with a financial incentive, such as a bonus for registering with the site, and providing personal information. When we do so, we feel that the value of the bonus you will receive exceeds the cost of providing such personal information. You will always have an option whether or not to partake in such incentive programs.

    CHILDREN

    We do not permit persons under 18 years of age to use the Sites, and we do not knowingly collect, use or disclose Personal Information from anyone under 18 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 18, we will make reasonable efforts to delete such information from our records.

    CONFIDENTIAL INFORMATION

    We do not want you to send to us any confidential or proprietary information through email or otherwise. Any information, materials, suggestions, ideas or comments sent to us will be considered non-confidential, and by submitting the same to us, you are giving us the absolute right to use, modify, reproduce, transmit, display and distribute the information for any purpose whatsoever, with no payment or other compensation to you. However, we will not use your name unless we are required by law to identify the source of the materials, information, suggestions, ideas or comments, or unless we first obtain your permission.

    CONTACT

    If you have any questions about your privacy or security at the Sites, or wish to update your Personal Information, please send an email to [email protected] or send physical mail to the following address:Room 22,2/F,Fu Tao Building，98 Argyle St,Mongkok,Kowloon,Hong Kong. Please be sure to include the email address you registered on the site with so we can assist you with your request.